Terms of use

Version: 11 October 2026

1. Your account

Provide accurate account information and keep your sign-in details secure. You are responsible for the actions you authorise through your account. Keep your email address up to date so you can receive verification, security and account messages.

Use only accounts and businesses you are authorised to access. If you think someone else has gained access, review your active sessions, update your password and contact support.

2. Your business and your customers

Merchanth provides tools for managing a business, including commerce, customer records, operations and other available modules. You remain responsible for your business activities, the accuracy of your records and the products or services you offer.

When you sell through a storefront, you are responsible for product information, pricing, fulfilment, customer communication, returns and policies. Customers should contact the selling business about an order or service. Merchanth’s platform support does not replace the merchant’s customer service.

Only invite people who should have access to your business. Assign appropriate roles and remove access when it is no longer needed.

3. Plans, subscriptions and other charges

Plans determine the capabilities and limits available to your business. The public pricing page displays the current plan catalogue. Review the plan, amount, currency, billing period and applicable conditions in your account before confirming a paid subscription or plan change.

Payment processing, usage-based services and other separately billed services can have their own charges. Third-party services may also have their own terms. Creating an account does not by itself confirm a paid subscription.

Use the billing area of your account to review available subscription actions. Contact support about billing questions or a charge you do not recognise.

4. Acceptable use

Use the platform lawfully and with respect for other people. Do not use Merchanth to deceive customers, distribute malicious content, access another business’s data without permission, send unlawful or unsolicited communications, or interfere with platform availability.

Do not upload content or personal information you do not have permission to use. Where a feature asks you to confirm consent or another lawful basis, provide an accurate confirmation and maintain any records your business needs.

5. Your content and business records

You remain responsible for the content and records you add to your workspace, including customer data. Review information before relying on it, keep suitable business records and use available exports where they support your own recordkeeping.

Our privacy notice describes personal information used in connection with the platform. A business using Merchanth is responsible for explaining its own handling of customer information.

6. Integrations and generated information

Connected payment, communication and other services can apply their own conditions and availability. Review those conditions before connecting a service. Automated and AI-assisted outputs should be checked before you use them in business decisions or customer communications.

7. Help, account changes and requests

Use your account’s support area for questions about your workspace, subscriptions or access. For general enquiries, see the contact page. Include enough context to identify the issue, but do not send passwords, recovery codes or full payment-card details.

If you want to close an account or request a data change, contact support or use the account actions available to you. Business ownership, subscriptions and other records may need to be resolved before an account change can be completed.